How can I contact Solartech Essentials?

You can reach out to us at solartechessentials@gmail.com, where our dedicated customer service team will be delighted to assist you with any inquiries or concerns!

Do you offer worldwide shipping?

Absolutely! We ship our products worldwide, bringing the power of solar technology to customers all around the globe.

Where do you ship from?

Our shipments originate from our warehouses located in Across the world.

Can I modify or cancel my order?

To ensure prompt processing, any changes or cancellations must be requested within 12 hours of placing your order. After this period, we are unable to accommodate changes. However, you can return your order for a full refund after receiving it.

What payment methods do you accept?

We gladly accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments for a seamless shopping experience.

When will my order be processed?

We process orders from Monday to Friday, with a processing time of 1-3 business days. Orders are shipped the following day after processing. Please note that we do not operate on weekends.

What is the estimated delivery time?

Due to high demand, our orders may take approximately 2-4 weeks to arrive. We appreciate your patience as we work diligently to get your products to you.

What if I don't receive my order?

If your order doesn't arrive within 30 days after shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

Our displayed prices on the site are tax-free in US Dollars. However, you may be responsible for paying duties and taxes once your order reaches its destination. Customs fees and related charges are determined by your local customs office. Please be aware that these charges are your responsibility and not covered by us. For specific details, we recommend contacting your local customs office.

How can I return an item?

To initiate a return, please contact us at solartechessentials@gmail.com.

What if the item(s) I received are defective/incorrect/damaged?

In the rare event that you receive incorrect, damaged, or defective merchandise, please contact us immediately. Kindly include your order number and relevant photographs of the item(s) received. We are committed to resolving your case as swiftly as possible.

When will I receive my refund?

Refunds are processed back to your original payment method. If you used a credit or debit card, the refund will be sent to the card-issuing bank within 7-10 business days after we receive the returned item or cancellation request. Please contact the card-issuing bank if you have any inquiries about when the credit will reflect on your account. If you have not received the refund, we recommend contacting your bank/credit card company for further assistance.